1. About this policy
TK Tours Pty Ltd (ABN 66 685 965 691) ("TK Tours", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
We collect personal information that is necessary to provide our transport services. This may include:
- Name and contact details (phone number, email address)
- Pickup and drop-off addresses
- Flight details for airport transfers
- Payment information (processed securely; we do not store card numbers)
- Communications between you and TK Tours (emails, messages)
- Technical information when you use our website (IP address, browser type, pages visited)
We do not collect sensitive information (such as health information or religious beliefs) unless it is specifically relevant to your booking and you have provided it voluntarily.
3. How we use your information
We use your personal information to:
- Process and fulfil your booking
- Communicate with you about your booking
- Send invoices and process payments
- Improve our services and website
- Comply with legal obligations
We do not use your personal information for unsolicited marketing unless you have specifically opted in.
4. Disclosure of your information
We do not sell, rent or trade your personal information to third parties. We may share your information with:
- Our trusted coach partner when arranging larger vehicle bookings on your behalf
- Payment processors (such as Stripe or similar services), solely to process your payment
- Government authorities if required by law
5. Website and cookies
Our website may use cookies and similar technologies to improve your browsing experience and to analyse traffic. You can disable cookies in your browser settings, although this may affect some website functionality.
We do not use advertising cookies or third-party tracking pixels on our website.
6. Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our contact form uses encrypted transmission (HTTPS). We do not store payment card numbers.
7. Data retention
We retain your booking information for a period of seven years in accordance with Australian taxation and record-keeping obligations. After this period, your information is securely deleted.
8. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our legal obligations)
To exercise these rights, contact us at hello@melbournegrouptours.com.au.
9. Changes to this policy
We may update this privacy policy from time to time. The current version is always available at this URL. We recommend checking it periodically.
10. Contact
For privacy-related enquiries or complaints, contact:
TK Tours Pty Ltd
45B / 400 Somerville Road, West Footscray VIC 3011
hello@melbournegrouptours.com.au
0406 301 241
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).